Kay Chin

2 months ago

I cannot say enough good things about Global Travel Agency and the wonderful people behind it. They have been my go-to travel agency for many of my trips to Asia and other parts of the world in the last four years. On this particular trip, my daughter and I had the opportunity to join one of their company trips to Cuba—and I got to experience Global Travel Agency in a completely different way. Even though I don't understand Vietnamese, I never once felt left out. I felt welcomed, included, and genuinely cared for. What impressed me most was seeing the team beyond simply being travel agents. They have such joy, warmth, and an incredible amount of travel and life experience. You can see how passionate they are about serving their clients and how committed they are to constantly learning and improving, especially in such a competitive industry. A special mention to Ann, their CEO, whom I have grown especially fond of. She is knowledgeable yet humble, always willing to learn, and incredibly patient. She has answered my never-ending questions about flights, itineraries, destinations, and all the little details without ever making me feel like I was asking too much. 😄 Good travel agents can book a trip. Great travel agents make you feel that someone is looking out for you throughout the journey. That is what I have experienced with Global Travel Agency. I would wholeheartedly recommend Global Travel Agency to anyone looking for knowledgeable, experienced, caring, and genuinely passionate people to help plan their travels. ❤️✈️

Michael Deu

2 months ago

I had a very positive experience with Global Travel Agency. The service was professional, friendly, helpful, and straightforward from beginning to end. What I appreciated most was the personal attention and willingness to take the time to answer questions clearly rather than making the process feel rushed. Good customer service is not only about booking a flight or arranging travel—it is about communication, patience, reliability, and making the customer feel comfortable and confident with their arrangements. The staff at Global Travel Agency demonstrated those qualities and made the entire experience easy and pleasant. It is also a great advantage that they can assist customers in Vietnamese, which makes their service even more accessible to the community. Based on my experience, I would gladly recommend Global Travel Agency to anyone looking for knowledgeable, courteous, and dependable travel assistance. 5 stars — thank you for the excellent service! Michael Deu

Anon

a year ago

Shout out to Jenny & Kim! Jenny, who is very friendly and patient with all my questions, helped me get the Vietnam visa on time, and Kim was great in providing me with the list of documentation that I needed to get one. She was professional, courteous and also answered the many many questions I had on my first phone call. This team was recommended to me by a friend and I am happy to say they are excellent. And highly recommended!! Thank you, Jenny & Kim. I look forward to my trip to Vietnam.